Returns and refunds
Ten days, unused, in the original box
Our window is 10 days from delivery. What follows is the plain version of what we accept and how refunds are paid.
10 days
Measured from the delivery date, not the order date.
7 business days
Processed after the return arrives and is checked.
None
We do not charge a restocking or handling fee on any return.
The return window
Contact us inside 10 days of delivery: email [email protected] with the order number and a photo if the issue can be seen. We will confirm the return and give you the address; sending something back unannounced means we cannot match it to an order.
Condition we can accept
Storage sets are only resellable as complete sets, so a return has to come back with every base and every lid, in the packaging it arrived in. If a single lid is missing from a 50-piece set, the set is no longer sellable and the return cannot be accepted.
In short: unused, in the original packaging, complete, and with the invoice.
What we cannot take back
There are things we genuinely cannot resell, so we cannot take them back:
- Sets that have been used for food storage
- Sets returned incomplete or without lids
- Items with the manufacturer’s seal broken on airtight lines
- Clearance items marked final sale
Damaged, wrong or missing
Damaged, faulty, short or wrong item? That is on us, return postage included:
- Please record a video of opening the parcel. Couriers accept a single continuous video from sealed box to item, and little else.
- Email [email protected] inside 48 hours of delivery, attaching the video and your order number.
- You choose: a replacement or a full refund, and we cover the cost either way.
How the refund is paid
Approved returns are refunded within 7 business days of the parcel reaching us. Prepaid orders are refunded to the original UPI handle or bank account. Cash on Delivery orders are refunded by bank transfer to an account you nominate, because there is no card or wallet to send the money back to.
If you simply changed your mind, return shipping is yours and the original delivery charge is not refunded. Where the fault is ours, you pay nothing.
Exchanges
We do not offer a direct exchange. To swap for another size or colour, return the original under this policy and place a separate order. Splitting it into two orders avoids holding your money against stock that may sell out.
Your statutory rights under the Consumer Protection Act, 2019 are unaffected by this policy.